Edith has been vocal about her negative concerns related to a new charting system and frequently expresses the view that keeping the "old system" would have been "just fine." In facilitating change,your best approach to Edith would be to:
A)Put her in the pilot planning group for the change.
B)Determine if she has considered retirement.
C)Schedule her work assignment so that it coincides with those of two staff members who are confident with technology and the change.
D)Avoid discussion of the change, and trust that with sufficient training and information, she will change.

Question

Quizplus · Accepted Answer

Laggards prefer keeping traditions and openly express their resistance to new ideas.Having a group of change agents and innovators on board to champion an idea builds what Patterson et al.call "social motivation" and "social ability." This group can help staff,such as laggards,who are less adept at change.

Edith Has Been Vocal About Her Negative Concerns Related to a New