Ursula is an excellent salesperson, but does not get along well with other employees.Her supervisor, however, rates her highly on the dimension of "works well with others." The supervisor is most likely guilty of a
A) halo effect.
B) generosity error.
C) contrast effect.
D) logical error.

Question

Quizplus · Accepted Answer

The supervisor is guilty of the halo effect, which occurs when one characteristic of an individual influences the overall evaluation of that individual. In this case, Ursula's strong sales skills are leading the supervisor to rate her highly on all dimensions, including "works well with others," despite evidence to the contrary.

Ursula Is an Excellent Salesperson, but Does Not Get Along