An Effective Control
Barry's, a popular family restaurant, decided they needed to implement a more effective control process.They were losing market share, their prices seemed uncompetitive with other restaurants and employee work standards were unpredictable and inconsistent.They needed some help with developing this process, so they called HyperJob, a management-consulting firm, to assist them with this development.
-Refer to An Effective Control (Scenario).Barry's found that they had to make some changes with fundamental processes.Learning about ________ or determining how and why performance has deviated and correcting the source of deviation was an important step.

Question

Quizplus · Accepted Answer

Basic corrective action involves identifying the source of deviation from the standard and taking steps to correct it. This is exactly what Barry's needs to do to improve their performance and become more competitive. Changing the goals or standards, as well as changing processes, may also be necessary, but identifying and correcting sources of deviation is the first step in achieving effective control. Immediate corrective action is a reactive response to a specific problem and is not as effective in addressing long-term issues.

An Effective Control Barry's, a Popular Family Restaurant, Decided They Needed to Implement