The Balanced Scorecard Upon Completing His Industrial Engineering Degree, Evan Karnoupakis Took a Karnoupakis

The Balanced Scorecard
Upon completing his industrial engineering degree, Evan Karnoupakis took a position as a manager with the Franklin Mint, a manufacturer of commemorative and collectible products.Bruce Benedict, Evan's boss and the VP of operations, has been asked by the organisation's CEO to look into the balanced scorecard approach of performance management to see whether this would be appropriate for the organisation.In turn, Mr Benedict has asked Evan to look into balanced scorecard approaches and report back to him.
-Refer to The Balanced Scorecard (Scenario) .Evan reported that while the balanced scorecard approach to performance management makes good sense, ________.

A) managers still tend to focus on areas that currently drive organisational success
B) it is not widely accepted as a management tool
C) studies have not consistently shown it to significantly improve firms' performance
D) successful organisations tend to focus exclusively on their customers
E) it did not apply to their business