The service quality dimension described as 'giving all customers similar experiences each time' is called ________.
A)convenience
B)flexibility
C)consistency
D)accuracy
E)courtesy

Question

Quizplus · Accepted Answer

The dimension that refers to providing all customers with the same experience on every visit is consistency. It implies that the organization delivers the same level of service quality throughout its operations and across all customer touchpoints. This dimension is particularly important in service industries where customers expect a reliable and predictable experience each time, such as in hospitality or fast-food chains. Consistency can help build trust and loyalty among customers, leading to higher satisfaction and retention rates.

The Service Quality Dimension Described as 'Giving All Customers Similar