Managers at Citibank's offices throughout Malaysia used informal 'pulse lunches' to address pressing problems with declining customer loyalty and staff morale and increased employee turnover.

Question

Quizplus · Accepted Answer

This statement presents a factual claim of Citibank's managers using informal pulse lunches to tackle issues related to customer loyalty, staff morale, and employee turnover in their Malaysian offices.

Managers at Citibank's Offices Throughout Malaysia Used Informal 'Pulse Lunches