________ plays an important role in the Ritz-Carlton hotel's customer personalisation strategy.
A)Communication
B)Knowledge
C)Employee organisational commitment
D)Information technology
E)Organisational structure

Question

Quizplus · Accepted Answer

Communication is essential for personalizing the customer experience at the Ritz-Carlton hotel. The hotel uses a variety of communication channels to gather information about its guests, including surveys, feedback forms, and social media. This information is then used to tailor the guest experience to each individual's needs and preferences.

________ Plays an Important Role in the Ritz-Carlton Hotel's Customer