You have decided to incorporate error-management elements into a sales training program you are designing. As you require senior management support for your program, you decide to put together a short report supporting the value of including elements of error-management in your sales program. Which of the following should NOT be included in your report?
A) errors are a source of negative feedback which can be helpful in training
B) errors can be foundational in the learning process
C) trainees tend to enjoy training sessions that include error-management elements
D) errors force learners to develop error-recovery strategies which lead to improved performance

Question

Quizplus · Accepted Answer

Although trainees may benefit from error-management elements and learn from their mistakes, the inclusion of errors should not be viewed as an enjoyable component of training. Rather, it should be seen as a necessary part of the learning process that helps individuals to develop and improve their skills. Including this statement in the report could undermine the seriousness of the training program and cause senior management to question its effectiveness.

You Have Decided to Incorporate Error-Management Elements into a Sales