A human resource manager asks you for advice. She wants to introduce a training program that will help resolve personality conflicts at work so employees may improve the way they communicate with each other. All else being equal, what off-the-job instructional method would you recommend to the manager?
A) case incidents
B) role play
C) simulations
D) games

Question

Quizplus · Accepted Answer

Role play is an effective off-the-job training method for resolving personality conflicts and improving communication among employees. It allows participants to act out scenarios, understand different perspectives, and practice communication strategies in a controlled environment.

A Human Resource Manager Asks You for Advice