Once a credit account becomes past due, a small business owner should ________.
A)wait patiently; the customer will most likely pay the bill eventually
B)turn the account over to a collection agency the day it becomes past due
C)send a "second notice" letter requesting immediate payment
D)call the "deadbeat" in the middle of the night and make harassing and threatening remarks until he pays

Question

Quizplus · Accepted Answer

Sending a "second notice" letter requesting immediate payment is a professional way to remind the customer of the past due payment and give them a chance to rectify the situation. It also shows the customer that the business takes the issue seriously and is willing to work with them to resolve it. Waiting patiently may not yield results, and turning the account over to a collection agency or harassing the customer is unprofessional and could harm the business's reputation.

Once a Credit Account Becomes Past Due, a Small Business