Value drivers of a broad differentiation strategy tend not to include
A)creating product features that appeal to a wide range of buyers.
B)improving customer service or add extra services.
C)seeking out high-quality inputs.
D)emphasizing human resource management activities that improve the skills, expertise, and knowledge of company personnel.
E)utilizing just-in-time inventories and made-to-order products when customer demand rises and that buyers consider worth the cost.

Question

Quizplus · Accepted Answer

Just-in-time inventories and made-to-order products are more closely associated with a cost leadership strategy rather than a broad differentiation strategy. The other options mentioned - creating product features that appeal to a wide range of buyers, improving customer service or adding extra services, seeking out high-quality inputs, and emphasizing human resource management activities that improve personnel skills - are all value drivers of broad differentiation strategy.

Value Drivers of a Broad Differentiation Strategy Tend Not to Include