Service Recovery Refers to the Actions

Service recovery refers to the actions:

A) an organization takes to revive and bolster their customer service department.
B) an organization takes to reclaim services owed to them by other companies.
C) an organization takes to correct mishaps and win back dissatisfied customers.
D) a customer takes to reclaim services owed to them by companies.
E) a customer takes to contact an organization's customer service department.