Which of the following statements best describes the ultimate goal of operations and supply chain strategies?
A)to produce and deliver products or services to satisfy customers
B)to produce and deliver products or services that delight customers
C)to make sure customers receive defect-free products
D)to make sure profits are maximized

Question

Quizplus · Accepted Answer

The ultimate goal of operations and supply chain strategies is to produce and deliver products or services that not only meet customer expectations but also delight them, thereby creating a competitive advantage and fostering customer loyalty.

Which of the Following Statements Best Describes the Ultimate Goal