A service design feature that focuses on the speedy processing of customers' written requests ______.
A)involves the customer face-to-face
B)has significant impact in terms of the customer service experience with the company
C)increases manufacturing costs
D)leads to products with limited durability

Question

Quizplus · Accepted Answer

Speedy processing of customers' written requests is a feature that has significant impact on the customer service experience with the company. This feature ensures that customers receive quick and efficient responses to their requests which can lead to higher levels of customer satisfaction and loyalty. The other options, such as involving the customer face-to-face, increasing manufacturing costs or limiting the durability of products, are not directly related to speedy processing of written requests.

A Service Design Feature That Focuses on the Speedy Processing