To design processes for services,the operations manager must ______.
A)understand the degree of customer interaction when performing the service
B)understand the degree of customization needed to satisfy the supplier
C)understand the degree of compliance with government regulations required
D)understand the degree of compliance with ISO requirements needed

Question

Quizplus · Accepted Answer

Understanding the degree of customer interaction is crucial in designing processes for services as it helps in establishing the level of customer involvement and the level of customization required to satisfy them. The other options are also important, but not as relevant in the context of designing processes for services.

To Design Processes for Services,the Operations Manager Must ______