Which of the following statements is FALSE about quality customer service?
A)Customers demand that businesses act in an ethically and socially responsible manner.
B)Customers are not very knowledgeable about environmental issues such as carbon emissions.
C)The social responsible behavior of businesses has an influence on the customers' purchasing decisions.
D)Companies can no longer hide their unsustainable,unethical business practices.

Question

Quizplus · Accepted Answer

This statement is false because customers today are increasingly informed and aware of environmental issues and how they impact society, and they often expect businesses to address these issues in their operations. Therefore, businesses must be knowledgeable about environmental issues and sustainability to provide quality customer service.

Which of the Following Statements Is FALSE About Quality Customer