A Service Blueprint Refers to ______

A service blueprint refers to ______.

A) a tool for analyzing processes that have high service content by specifying how the service will be provided
B) a technique that provides a dynamic view of a process using computers,multiple inputs,work centers,and processing techniques to help an operations manager look at the variability of a process under different conditions
C) a graphic used to analyze and design the flow of materials and information across multiple processes
D) a diagram that uses graphics to show all activities related to a process,including its inputs and outputs,decision points such as approvals and exceptions,and any cross-functional relationships