As firms make greater use of empowerment and teams, managers will find that they
A) should use the same techniques for directing employees that were used in the past.
B) will need to closely supervise the teams to make sure they remain focused on the goals of the organization.
C) will need to provide the teams with detailed instructions to give them a clear sense of direction.
D) must become more like coaches and counselors than bosses.

Question

Quizplus · Accepted Answer

Empowerment means giving workers the authority and responsibility to respond quickly to customer requests. For empowerment to work, employees must be given the knowledge, tools, and freedom to make decisions without waiting for approval from their manager. Thus, a manager in an organization that relies on empowerment must be more like a coach and counselor than a boss or director who tells the workers exactly what to do.

As Firms Make Greater Use of Empowerment and Teams, Managers