In a bureaucratic organization
A) departments communicate with each other on a regular basis.
B) employees follow strict rules and regulations.
C) customer satisfaction is the number one priority.
D) first-line workers are empowered to respond to the needs of customers.

Question

Quizplus · Accepted Answer

Max Weber believed that as organizations grow, it is necessary to define strict rules and guidelines for workers. These rules are created for the purpose of making management's job easier. The organization will realize more efficiency.

In a Bureaucratic Organization