Morgner Communications, a company that provides phone, Internet, and cable services for residential customers, experienced poor customer service ratings with its overseas call center. After reading this chapter, you would suggest that Morgner implement U.S.-based call agents. This will cost them a little more in office space and benefits, but it will certainly increase its customers' perception of their service.

Question

Quizplus · Accepted Answer

Many companies are turning to home-based call agents because it not only improves the communication and service, but it saves operational costs because the company does not provide office space, nor does it provide benefits for these employees.

Morgner Communications, a Company That Provides Phone, Internet, and Cable