A home health nurse is precepting a new nurse during a routine wound care visit. The new nurse is assessing the client's wound and notes that it is showing signs and symptoms of infection. The client's spouse asks the new nurse how the wound looks. The new nurse responds by stating, "It looks fine," but the new nurse's face indicates a different story. When evaluating the new nurse, the preceptor should note a need to work on which aspect of communication?

Question

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A)Congruence is adjusting one's tone of speech and facial expression to match one's spoken message. If a nurse's facial expression and words are not congruent, the client and family will often suspect that something is wrong. Credibility is the quality of being truthful, trustworthy, and reliable. Although the nurse's words in this situation may not be completely true, they do not necessarily reflect a larger problem with credibility. Timing means that a message is delivered when the client and family are capable of processing it fully and correctly. Clarity and brevity are characteristics involving preciseness and use of few words.
B)Congruence is adjusting one's tone of speech and facial expression to match one's spoken message. If a nurse's facial expression and words are not congruent, the client and family will often suspect that something is wrong. Credibility is the quality of being truthful, trustworthy, and reliable. Although the nurse's words in this situation may not be completely true, they do not necessarily reflect a larger problem with credibility. Timing means that a message is delivered when the client and family are capable of processing it fully and correctly. Clarity and brevity are characteristics involving preciseness and use of few words.
C)Congruence is adjusting one's tone of speech and facial expression to match one's spoken message. If a nurse's facial expression and words are not congruent, the client and family will often suspect that something is wrong. Credibility is the quality of being truthful, trustworthy, and reliable. Although the nurse's words in this situation may not be completely true, they do not necessarily reflect a larger problem with credibility. Timing means that a message is delivered when the client and family are capable of processing it fully and correctly. Clarity and brevity are characteristics involving preciseness and use of few words.
D)Congruence is adjusting one's tone of speech and facial expression to match one's spoken message. If a nurse's facial expression and words are not congruent, the client and family will often suspect that something is wrong. Credibility is the quality of being truthful, trustworthy, and reliable. Although the nurse's words in this situation may not be completely true, they do not necessarily reflect a larger problem with credibility. Timing means that a message is delivered when the client and family are capable of processing it fully and correctly. Clarity and brevity are characteristics involving preciseness and use of few words.

A Home Health Nurse Is Precepting a New Nurse During