A service contract between a vendor and a client that specifies what services will be provided,the responsibilities of each party,and any guarantees of service,is known as:
A)service level agreement
B)recovery point objective
C)recovery time objective
D)service point agreement

Question

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A service contract between a vendor and a client that specifies what services will be provided, the responsibilities of each party, and any guarantees of service is commonly referred to as a service level agreement (SLA). The other options, recovery point objective (RPO), recovery time objective (RTO), and service point agreement (SPA) are all related to specific aspects of disaster recovery and business continuity planning, and not to a contract specifying services between a vendor and a client.

A Service Contract Between a Vendor and a Client That