What is a service contract between a vendor and a client that specifies what services will be provided,the responsibilities of each party,and any guarantees of service?
A)MOU
B)SLA
C)BPA
D)ISA

Question

Quizplus · Accepted Answer

A Service Level Agreement (SLA) is a contract that outlines the services a vendor will provide, the duties of both parties, and any guarantees of service. It sets expectations for both parties and provides a framework for resolving any issues that may arise. MOU (Memorandum of Understanding) is a non-binding agreement between two or more parties outlining the terms and details of an understanding. BPA (Blanket Purchase Agreement) is a simplified method of filling anticipated repetitive needs for supplies or services by establishing "charge accounts" with qualified sources of supply. ISA (Interconnection Security Agreement) is an agreement between two parties that outlines the technical and security requirements for connecting their networks together.

What Is a Service Contract Between a Vendor and a Client