Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)
A) electronic performance support system.
B) customer support system.
C) solution support system.
D) product specifications support system.
E) instruction and specification system.

Question

Quizplus · Accepted Answer

This scenario describes an electronic performance support system (EPSS) which provides guidance and assistance to an employee in real-time while they are performing their job duties. The system uses an analytical sequence to determine the problem and help Harveer resolve it.

Harveer Works for a Call Centre for a Cell Phone