Last year,General Motors began a strategy to improve product quality and customer satisfaction.Recent reports show that GM's product recalls for the first half of the year are higher than for the entire previous year.GM explains that the figures support the corporate commitment to quality and satisfaction.In which step of the strategic management process is GM currently focusing?
A) deciding on strategic goals
B) evaluating the firm's strengths and weaknesses
C) formulating a new business direction
D) evaluating the strategic plan

Question

Quizplus · Accepted Answer

Evaluating the strategic plan is the final step of the strategic management process. GM has already decided where it is as a business, developed goals, and formulated a new business direction.

Last Year,General Motors Began a Strategy to Improve Product Quality