Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of 10 employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than 1 year.The other six salespeople have been with Samson anywhere from 3 to 7 years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.

Question

Quizplus · Accepted Answer

Although recruiting and interviewing affect the quality of employees on a sales team, once the workers are hired the focus should be on training. Employee attitudes, interpersonal skills, and job-related tools relate to training decisions.

Mark Caffrey,vice President of Sales at Samson Pharmaceuticals,manages a Sales