The periodic administration of employee opinion surveys helps managers to ________.

Question

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Some firms administer periodic opinion surveys to facilitate two-way communication. Opinion surveys allow employees to express feelings about the company and their managers and to some extent about service, pay, and benefits. Each manager then has an opportunity to discuss the anonymous department results with his or her subordinates, and create an action plan for improving work group commitment.

The Periodic Administration of Employee Opinion Surveys Helps Managers to ________