Selling products in addition to what customers request is called ________.
A) hard-selling
B) down-selling
C) up-selling
D) cross-selling

Question

Quizplus · Accepted Answer

Cross-selling is the practice of selling additional products or services to a customer in addition to what they requested. This can be done by suggesting complementary or related items to increase the customer's overall purchase value. Hard-selling involves using aggressive tactics to push products on customers, while down-selling involves offering a lower-priced item when a customer expresses interest in a higher-priced one. Up-selling involves promoting a higher-priced item instead of the one the customer originally requested.

Selling Products in Addition to What Customers Request Is Called