Albert applied for a consumer durables loan at Horizon Bank and had to provide his personal information in the loan application form. John, the banker in charge, used Albert's information to sell him a credit card issued by Horizon Bank. In this scenario, John's action is considered _____.

Question

Quizplus · Accepted Answer

John's action is considered legal but unethical because while it might not break any specific laws regarding the use of customer information for marketing purposes within the bank's products, it breaches the ethical standards of privacy and trust by using the information provided for a specific purpose (loan application) to sell another product (credit card) without explicit consent.

Albert Applied for a Consumer Durables Loan at Horizon Bank