When Clay, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Clay thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Clay was able to discover the cause of the problem by utilizing ________ skills.
A) perceptive
B) conceptual
C) people
D) soft
E) technical

Question

Quizplus · Accepted Answer

Conceptual skills consist of the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

When Clay, a General Manager of a National Retailer, Moved