Linda, the human relations manager, is having lunch with Kellyanne, who will be leaving to manage the company office in Hiroshima, Japan. As the bill for lunch comes, Linda asks Kellyanne if she is aware of tipping practices in Japan. Kellyanne says, "Yes, it is 15-20 percent." Linda thanks Kellyanne for the information and notes that she when she was in Europe, she learned that a 10% charge is added only for exceptional service. In both cases, Kellyanne is correct.

Question

Quizplus · Accepted Answer

The culture of tipping in restaurants varies from country to country. Some restaurants in the United States and Canada are eliminating tipping or adding an 18 percent "auto-gratuity" to the bill, but in most places, the customer is expected to add 15-20 percent to the total bill as a standard tip (10 percent is considered insulting). However, in Japan tips are not expected and are even considered inappropriate. In Hong Kong, it's up to the diner's discretion (a 10 percent service charge is already added to the bill). In Europe, hotels and restaurants add a 10 percent charge and tipping is expected only for exceptional service. In Latin America, a tip of 10 percent is customary in most restaurants, and you're expected to hand it to the person directly, not just leave it on the table.

Linda, the Human Relations Manager, Is Having Lunch with Kellyanne