Little Rascals Child Care Center has decided to change its hours from 6 a.m. to 6 p.m. to 7 a.m. to 5 p.m. beginning at the start of the next month. The owner, Wanda, feels that the change is needed because only a few families were coming in before 7 a.m., and, therefore, it was not cost-effective to be open that early. In making her decision, was Wanda being sensitive to the families who brought their children to the center?
A) Yes, since only a few would be affected, she could assume it would be fine.
B) Yes, because the employees are now able to spend more time their own families.
C) Yes, because most did not need her services that early.
D) No, because the families would not understand she was saving money and would not pass the savings onto them.
E) No, she did not consider how the people affected may feel about the change.

Question

Quizplus · Accepted Answer

Be sensitive to those affected. You need to consider how the people affected may feel about the change-inconvenienced, insecure, even fearful, all of which can trigger resistance. This is why it helps to give employees and customers latitude during a changeover in business practices or working arrangements. In this example, the families who need care before 7 a.m., will most likely now have to find alternative arrangements, maybe even a different child care center, which could negatively impact the finances of the center.

Little Rascals Child Care Center Has Decided to Change Its