Tension was apparent as the management team discussed changes to promotion requirements. But then Colby made a joke about Jesse's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Colby was acting in a ________ role.
A) relational
B) task
C) production
D) social
E) maintenance

Question

Quizplus · Accepted Answer

A maintenance role is behavior that fosters constructive relationships among team members. Examples include harmonizers, those who mediate conflict through reconciliation or humor.

Tension Was Apparent as the Management Team Discussed Changes to Promotion