Tangible standards can measure all of the following EXCEPT:
A)quantity of output.
B)quality of output.
C)time spent on providing a service.
D)an organization's reputation.

Question

Quizplus · Accepted Answer

Tangible standards are measurable, observable criteria that are usually quantifiable. An organization's reputation is not measurable or observable; it is a subjective assessment that is influenced by multiple factors such as perception, experience, and communication, among others. Factors such as quantity of output, quality of output, and time spent on providing a service can be measured and benchmarked against established standards or norms.

Tangible Standards Can Measure All of the Following EXCEPT