It is unusual for an aggrieved union employee to present a grievance to the supervisor without the shop steward present.
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Q22: When meeting with an employee about his/her
Q23: Supervisors should be patient and keep an
Q24: A shop steward is an elected representative
Q25: Supervisors need not only answer employees' complaints
Q26: What type of conflict occurs between individuals
Q28: When making a decision,supervisors should review the
Q29: Sometimes a "problem" can be solved when
Q30: Arriving at a speedy settlement should not
Q31: Which of the following types of conflict
Q32: Supervisors should be reluctant to solve a
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