The classification of service systems using the "service process matrix" is based on two considerations: degree of labor intensity, and the degree of service customization.
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Q6: The consumer participates in the service process,
Q7: Reduction of the role played by the
Q8: In contrast to manufacturing, the aesthetics of
Q9: A study of service systems must begin
Q10: The service experience defined as escapism requires
Q12: It is convenient and often necessary to
Q13: The Clark-Fisher hypothesis notes the shift of
Q14: The decrease in the proportion of income
Q15: Services are deeds, processes, and performances.
Q16: The fall in employment in the agricultural
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