The nature of the service act depends on to whom or to what the service is directed and the degree of "tangibility" of the service provided. An example of a tangible service directed to the possessions of a customer would be ________.
A) a stay in a hotel
B) an investment advising session
C) a fortune telling session
D) a full-service car wash

Question

Quizplus · Accepted Answer

A full-service car wash is directed towards the possessions of the customer (their vehicle) and provides a tangible service of cleaning and maintaining the car's appearance.

The Nature of the Service Act Depends on to Whom