Jiffy Lube, a franchised oil change and lubrication service, is an example of a service encounter dominated by ________.
A) the organization
B) contact personnel
C) the customer
D) corporate culture

Question

Quizplus · Accepted Answer

Jiffy Lube is an example of a service encounter dominated by the organization because it operates as a franchise with standardized procedures and services dictated by the parent company.

Jiffy Lube, a Franchised Oil Change and Lubrication Service, Is