Data Envelopment Analysis (DEA) is a method for ________.
A) measuring a firm's quality performance by comparing it with other companies that are recognized as "best in class"
B) determining the feasibility of technological innovations in service operations
C) analyzing the gap between the service customer's expectations and perceptions
D) comparing the efficiency of multiple service units that provide similar services

Question

Quizplus · Accepted Answer

Data Envelopment Analysis (DEA) is a method used for comparing the efficiency of multiple service units that provide similar services. DEA is a quantitative method used for performance evaluation and benchmarking of different service units based on their inputs and outputs. It helps identify the best-practice units and enables the less-efficient units to improve their performance by improving their inputs or outputs. Thus, option D is the correct choice.

Data Envelopment Analysis (DEA) Is a Method for ________