The change capability that Turner and Crawford found to be essential for success was the ability to:
A)delegate the process of change effectively
B)coerce people into supporting the change effort through fear of consequences
C)develop the skills and resources needed to effect change
D)visualise the changed organisation before it existed

Question

Quizplus · Accepted Answer

Turner and Crawford found that the ability to develop the skills and resources needed to effect change was essential for success. Delegation can be a helpful tool in managing change, but it is not the most important capability. Coercion is not a sustainable approach to change management and can result in resistance and pushback from employees. Visualization of the changed organization is important, but without the ability to develop the necessary skills and resources, it is unlikely to lead to successful change.

The Change Capability That Turner and Crawford Found to Be