A nurse has sound,scientific evidence to support changing a procedure that would reduce catheter-related infections on the unit.The unit manager states,nevertheless,that she is unwilling to make the change because it would too costly.Which response by the nurse represents assertive communication?

Question

Quizplus · Accepted Answer

The statement pertaining to helping to gather information about of the cost of materials is an assertive response that advocates for improved patient outcomes.This approach does not threaten the authority of the nurse manager and introduce another element preventing change that is unrelated to the procedure itself.It states the nurse's position and wishes clearly with an "I" statement,and it does not invite negative responses.The statement beginning with "This is a widely used practice ..." is aggressive and implies criticism and a judgment that the nurse manager does not read as much as she should.The statement ending with "...would be too difficult" is submissive and reflects a lack of confidence in the nurse's professional role as patient advocate and change agent.The statement beginning with "Is the budget more important ..." is aggressive and judgmental.

A Nurse Has Sound,scientific Evidence to Support Changing a Procedure