Which of the following skills creates a competitive advantage through people by rewarding them for providing exceptional customer service?
A) motivation to manage
B) conceptual skill
C) interpersonal skill
D) decisional skill

Question

Quizplus · Accepted Answer

Motivation to manage involves encouraging and driving employees to exceed expectations and perform at their best. By rewarding employees for exceptional customer service, they are motivated to continue providing quality service, creating a competitive advantage for the organization.

Which of the Following Skills Creates a Competitive Advantage Through