A few years ago,Gregory Maugeri,VP of sales and operations of Time Warner City Cable (TWCC)in New York,decided that the company should gather client testimonials.From the feedback gathered,TWCC learned that it needed to modify its invoice form and that the sales staff needed to engage in more follow-up.What type of feedback did Maugeri receive from clients?
A) empathetic feedback
B) participative feedback
C) motivational feedback
D) constructive feedback

Question

Quizplus · Accepted Answer

Constructive feedback is feedback that is intended to be helpful,corrective,and/or encouraging,and is aimed at correcting performance deficiencies and motivating employees.

A Few Years Ago,Gregory Maugeri,VP of Sales and Operations of Time