McDonald's fast-food restaurants have a well-designed training program for all new employees. Each new employee is supposed to learn how to perform standardized tasks required to maintain McDonald's service quality. Due to labour shortages in some areas,though,new employees begin work as soon as they are hired and do not receive any off-the-job training. What does this nonconformity to standards create?

Question

Quizplus · Accepted Answer

By not providing off-the-job training, the employees may not have a clear understanding of the standardized tasks required, leading to a loss of control over service quality.

McDonald's Fast-Food Restaurants Have a Well-Designed Training Program for All