Which quality characteristic can be applied to both goods and services?
A)reliability
B)serviceability
C)durability
D)homogeneity

Question

Which quality characteristic can be applied to both goods and services?
A)reliability  
B)serviceability  
C)durability  
D)homogeneity

Quizplus · Accepted Answer

Reliability can be applied to both goods and services. It refers to the consistency and dependability of the product or service to perform as expected. For goods, reliability often relates to the product's functioning and durability, while for services, reliability relates to the consistency in delivering the service as promised.

Which Quality Characteristic Can Be Applied to Both Goods and Services