Judy is arranging the end of year party at a restaurant for the company's employees. Judy considered a new restaurant but decided to make a reservation at the one she has used in the past since she has never been disappointed. What characteristic of the restaurant keeps Judy returning?
A)reliability
B)assurance
C)responsiveness
D)tangibility

Question

Judy is arranging the end of year party at a restaurant for the company's employees. Judy considered a new restaurant but decided to make a reservation at the one she has used in the past since she has never been disappointed. What characteristic of the restaurant keeps Judy returning?
A)reliability  
B)assurance  
C)responsiveness  
D)tangibility

Quizplus · Accepted Answer

Judy's decision to make a reservation at the restaurant she has used in the past suggests that she sees it as reliable. This means that the restaurant consistently meets her expectations and provides the same level of quality every time she visits.

Judy Is Arranging the End of Year Party at a Restaurant