Total quality management (TQM)saved Xerox from bankruptcy when it was badly beleaguered by its Japanese rivals. What would TQM have brought to Xerox to save it from bankruptcy?
A)Every Xerox employee,from the top to the bottom,became focused on meeting or exceeding its customers' needs.
B)The company became committed to satisfying its shareholders.
C)Xerox managers focused on financial goals,using budgets and financial statement ratios to guide their decisions.
D)Xerox adopted a cost-cutting philosophy

Question

Total quality management (TQM)saved Xerox from bankruptcy when it was badly beleaguered by its Japanese rivals. What would TQM have brought to Xerox to save it from bankruptcy?
A)Every Xerox employee,from the top to the bottom,became focused on meeting or exceeding its customers' needs. 
B)The company became committed to satisfying its shareholders. 
C)Xerox managers focused on financial goals,using budgets and financial statement ratios to guide their decisions. 
D)Xerox adopted a cost-cutting philosophy

Quizplus · Accepted Answer

Total quality management (TQM) is a management approach that focuses on customer satisfaction through continuous improvement in all aspects of an organization's operations. By implementing TQM, Xerox would have shifted its focus towards meeting or exceeding the needs of its customers, which would have helped the company to compete effectively against its Japanese rivals. This approach would have involved every employee, from the top to the bottom, in the pursuit of quality improvement, leading to increased efficiency, reduced costs, and enhanced customer satisfaction. Therefore, the best choice is A.

Total Quality Management (TQM)saved Xerox from Bankruptcy When It Was