Raquel is the new CEO of a technology company. Raquel has changed the focus of the company from pure profit orientation to a customer orientation. Each employee,regardless of their position in the company,conducts their tasks with the customer's needs in mind. What has Raquel brought to this company?

Question

Quizplus · Accepted Answer

Raquel has brought Total Quality Management (TQM) to the company by changing the focus from pure profit to customer orientation. TQM is a management approach that focuses on improving customer satisfaction and reducing defects in products or services. The fact that each employee is conducting their tasks with the customer's needs in mind indicates a strong focus on quality and customer satisfaction. Autonomy, autocratic management, and MBO (management by objectives) are not directly related to a customer orientation or TQM approach.

Raquel Is the New CEO of a Technology Company