One key assumption in the service business is that success depends on how well employees deliver their services to customers. However,which of the following does the service-profit chain assume success depends on?
A)the availability of factors of production
B)autocratic management
C)a high degree of centralization
D)the way employees are treated

Question

One key assumption in the service business is that success depends on how well employees deliver their services to customers. However,which of the following does the service-profit chain assume success depends on?
A)the availability of factors of production  
B)autocratic management  
C)a high degree of centralization  
D)the way employees are treated

Quizplus · Accepted Answer

The service-profit chain assumes that success depends on the way employees are treated. This includes factors such as training, motivation, empowerment, and job satisfaction. These factors are crucial in delivering high-quality services to customers, which in turn leads to customer loyalty, increased revenue, and profitability. The other options (A, B, and C) are not related to the service-profit chain's assumption of success depending on employee treatment.

One Key Assumption in the Service Business Is That Success