ISO 9000 standards describe how to make better products.
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Q9: The first step in the service-profit chain
Q12: In TQM, customer focus and satisfaction, continuous
Q14: The purpose of service recovery is to
Q16: The easier it is to maintain a
Q102: Labour productivity is a frequently used example
Q104: Studies clearly show that customers care more
Q106: Durability is a quality characteristic that applies
Q109: The ISO 9000 and 14000 standards publications
Q110: It costs 10 times as much to
Q112: Extrinsic productivity indicates how much labour,capital,materials,and energy
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